TES House Privacy Notice
Who We Are
TES House is part of the TES Community. We’re committed to nurturing children, young people, and families through engaging learning, cultural, and digital skills programmes. As the data controller, we are responsible for how your personal information is collected, used, and protected.
How to Contact Us
If you have questions about how we use your personal data or would like to exercise your rights, please contact our Data Protection Lead:
Postal Address:
TES House, 11 St Katherine’s Court, Derby DE22 3AY, United Kingdom
Email: privacy@teshouse.org
Phone: +44 7466 867906
The Personal Data We Collect
We collect the following types of data:
- Identity Data: First name, last name, date of birth, gender
- Contact Data: Address, email, phone number
- Parent/Guardian Info: Name, contact details, relationship to participant
- Programme Data: Classes attended, progress reports, feedback
- Payment Details: For optional services
- Marketing Preferences
- Technical Data: IP address, browser type, device IDs when you access our website or learning tools (e.g., Raspberry Pi projects site)
- Special Category Data: Health or accessibility needs to support learner safety and participation — only collected with consent or where legally required
How We Collect Your Data
We gather data in the following ways:
- Directly from you: When you register, complete forms, contact us, or provide feedback
- Automatically: Through cookies and similar tech when you use our websites or learning platforms
- From third parties: Such as local authorities, schools, or safeguarding agencies, where permitted by law
Why We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Enrolment & programme delivery | Performance of a contract |
| Safeguarding learners | Legal obligation / Vital interests |
| Payment processing | Performance of a contract / Legal obligation |
| Session updates | Legitimate interests |
| Marketing future programmes | Consent |
| Improving our services, websites & content | Legitimate interests (service improvement) |
| Meeting regulatory requirements | Legal obligation |
Sharing Your Data
We only share the data necessary to support your experience and meet legal obligations:
- Tutors, mentors, and volunteers delivering sessions
- Local authorities or funders (e.g. HAF scheme reporting)
- Trusted IT, email, and payment service providers
- Law enforcement or safeguarding authorities when required
We never sell your data. All service providers are under strict agreements to keep your data secure and confidential.
International Data Transfers
If any of our service providers are based outside the UK or EEA (e.g. cloud storage providers), we ensure your data is protected through approved safeguards such as Standard Contractual Clauses. You can contact us to learn more.
How Long We Keep Your Data
We retain personal data only as long as necessary:
- Programme records: 3 years after completion
- Safeguarding records: 7 years or more if required
- Financial records: 6 years (for tax purposes)
- Marketing consents: Until you opt out
Once the retention period ends, we securely delete or anonymise your data.
Your Rights
Under the UK GDPR (and EU GDPR where applicable), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to data processing
- Transfer your data to another provider
- Withdraw consent at any time
To exercise your rights, please contact us. You can also lodge complaints with the UK Information Commissioner’s Office (www.ico.org.uk) or your local EEA data protection authority.
Children’s Data
We only collect children’s data with parental consent. All team members working with children are trained and DBS-checked, following laws such as the Children Act 2004.
Data Security
Your privacy is our priority. We use:
- Data encryption
- Role-based access control
- Two-factor authentication
- Secure coding practices
- Regular staff training
If a serious data breach occurs, we will notify affected individuals and regulators promptly, as required by law.
Cookies & Website Analytics
Our websites use cookies to enhance functionality and gather usage analytics. Essential cookies run automatically; non-essential cookies (like Google Analytics) are only used with your consent via our cookie banner. You can update your preferences anytime.
Updates to This Notice
We may occasionally update this privacy notice. The latest version will always be available on our website, with the date of revision clearly indicated. For significant changes, we’ll notify you directly where appropriate.
Last updated: 29 July 2025
